Child Safety Standards

1. What is prohibited

The following are strictly prohibited on TalkWith, in chats, calls, video, live sessions, profiles and anywhere else:

• Any content that sexualises minors, including images, video, audio, text, drawings or AI-generated material.
• Sharing, requesting, producing or linking to child sexual abuse material.
• Grooming: building a relationship with a minor to sexually exploit or abuse them, or to move them to another platform.
• Sextortion, trafficking or any sexual solicitation involving a minor.
• Any sexual conversation or content with a person who says, or appears to be, under 18.
• Content that promotes or normalises the abuse of children.

2. An adults-only service

• You must be 18 or older to create a TalkWith account. Our Terms of Use say so, and the apps are rated for adults on the app stores.
• Every partner’s identity and age are verified against a government ID and PAN before they can talk to anyone.
• Accounts we find or reasonably believe to belong to someone under 18 are closed.
• Partners never see customers’ phone numbers, and users cannot share contact details to move conversations off the app.

3. How we detect and prevent it

• In-app reporting everywhere: any user, message, call or live session can be reported from inside the app, with a dedicated reason, “This person is under 18”, alongside sexual content and other harms.
• Automated live-chat checks: messages in live sessions are checked by an AI safety model. Content in the child sexual exploitation category ends the live session immediately and is sent for human review.
• Human review: our trust and safety team reviews reports, with CSAE reports treated as the highest priority.
• Profile checks: partner photos, videos and profile text are reviewed, and can be taken down at any time.
• Blocking: anyone can block another user instantly, stopping all contact.

4. What we do when we find it

1. Remove the content and end any live session involved, as fast as possible.
2. Permanently ban the accounts involved and block them from returning.
3. Preserve the relevant records securely, as the law requires, for investigators.
4. Report it to the appropriate authorities: in India, through the National Cyber Crime Reporting Portal and to law enforcement under the Protection of Children from Sexual Offences (POCSO) Act, 2012 and the Information Technology Act, 2000; and to the National Center for Missing & Exploited Children (NCMEC) or other regional authorities where applicable.
5. Cooperate fully with law enforcement requests.

5. How to report

• In the app: open the profile, chat, call or live session, tap the menu and choose Report, then “This person is under 18” or “Sexual content”.
• By email: safety@talkwithapp.com. Include the person’s display name, where it happened and when. Please do not attach or forward abusive images.
• By phone: +91 97371 75300.

We acknowledge CSAE reports within 24 hours and act on them as our highest priority.

6. Child safety point of contact

Jagdamba Associates has designated its Grievance Officer as the point of contact for child safety matters, including questions from app stores, regulators and law enforcement about these standards:

• Child Safety Officer (Grievance Officer), Jagdamba Associates
• C Block, Time Square Building, 208, 2nd Floor, Near Fatehgunj Petrol Pump, Fatehgunj, Vadodara, Gujarat 390002, India
• Email: safety@talkwithapp.com
• Phone: +91 97371 75300

7. Compliance with law

TalkWith complies with applicable child safety laws, including the POCSO Act, 2012, the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These standards are reviewed regularly and updated as the law and our Service change.