1. Who we are
TalkWith is operated by Jagdamba Associates, C Block, Time Square Building, 208, 2nd Floor, Near Fatehgunj Petrol Pump, Fatehgunj, Vadodara, Gujarat 390002, India (“TalkWith”, “we”, “us”). We are the Data Fiduciary for the personal data described in this policy.
TalkWith connects people (“customers”) with independent listeners, astrologers and coaches (“partners”) for paid chat, voice calls, video calls and live sessions. This policy covers both apps and this website (together, the “Service”). It does not cover third-party websites or services we link to.
2. What we collect
From every user
| Data | Details | Why |
|---|---|---|
| Phone number | Verified by a one-time code (OTP) at sign-in. | Your account identity, sign-in and security. |
| Google account (optional) | If you choose “Continue with Google”: your Google account ID, verified email address and name. We do not store your Google profile photo or password. | Signing you in. |
| Profile | Display name, profile photo, bio, gender, date of birth, language and the topics you are interested in. Only your name, photo and gender are needed; the rest is optional. | Showing who you are in conversations, suggesting relevant partners, confirming you are an adult. |
| Conversations | Chat messages, photos and voice notes you send, chat requests and message status (sent, delivered, seen). | Delivering messages and keeping your conversation history. |
| Calls and live sessions | Who called whom, call type, start and end times, billed duration, amount, how the call ended, your rating and review; the live sessions you join, how long you watched and the gifts you sent. The audio and video themselves are not recorded. | Connecting and billing calls, resolving disputes, showing your history, safety. |
| Wallet and payments | Top-ups, charges, gifts, refunds and your balance; the payment reference, method and amount returned by our payment gateway. We never receive or store your card number, CVV, UPI PIN or bank password. | Running your wallet, preventing fraud, meeting accounting and tax law. |
| Device and app | Platform (Android or iOS), device model, operating system and app version, language, and the push-notification tokens issued by Google or Apple. | Sending notifications and incoming-call alerts, fixing compatibility problems. |
| Safety and support | Reports and blocks you make (with any evidence you attach), reports made about you, support tickets and the files you attach, and your notification preferences. | Keeping the community safe, answering your requests. |
| Security records | Sign-in attempts and important account actions. IP addresses are used briefly to limit abuse and are stored only in a one-way hashed form. | Protecting accounts from misuse and fraud. |
Additionally from partners
| Data | Details | Why |
|---|---|---|
| Professional profile | Partner type, headline, about, languages, years of experience, specialities, rates, working hours, and the photos and videos you add to your profile. | Showing your profile to customers. |
| Identity verification (KYC) | Legal name; PAN (we keep only the last four digits of the number) and an image of your PAN card; an image of a government ID (Aadhaar, passport, voter ID or driving licence) and, if provided, address proof. | Verifying that partners are real, adult and who they say they are; tax compliance. |
| Payout details | Account holder name, IFSC, the last four digits of your bank account number (the full number is used only to set up the payout and is not stored) or your UPI ID. | Paying your earnings. |
| Earnings and tax | Your earnings, payouts, bank reference numbers (UTR) and TDS deducted. | Paying you, issuing tax records, meeting the Income-tax Act. |
What we do not collect
- Your precise or approximate location.
- Your contacts, call log, SMS or other files on your device.
- Advertising IDs. TalkWith contains no advertising and no analytics or tracking SDKs.
- Recordings of your calls, video calls or live sessions.
3. App permissions
The apps ask for permissions only when a feature needs them. You can refuse or revoke any of them in your phone’s settings; the feature that needs it will then not work.
| Permission | Used for |
|---|---|
| Microphone | Voice and video calls, live sessions and recording voice notes you choose to send. Only while you are using those features. |
| Camera | Video calls, live sessions and taking a profile or chat photo. |
| Photos / media | Choosing a profile photo, sending a photo in chat or uploading KYC documents (partners). Only the files you pick are read. |
| Notifications | Messages, incoming calls, call-backs, live alerts and payout updates. |
| Phone calls integration, full-screen alerts, wake lock | Showing an incoming TalkWith call on your lock screen and keeping a call running in the background, like a normal phone call. |
| Bluetooth | Playing call audio through Bluetooth headphones and speakers. |
| Internet and network state | Connecting to the Service and recovering calls when your network changes. |
Some libraries we include for payments and calling declare further permissions (for example NFC, biometric and phone-state permissions). TalkWith does not use them to collect any data.
4. How we use your data
- To create and secure your account and sign you in.
- To connect conversations, calls and live sessions, and deliver messages and notifications.
- To bill per use from your wallet, process top-ups, refunds, gifts and partner payouts.
- To verify partners and show customers accurate profiles, ratings and reviews.
- To keep the Service safe: investigate reports, detect fraud and abuse, enforce our Terms of Use and Community Guidelines.
- To answer your support requests and grievances.
- To send service messages and, if you have not turned them off, occasional offers and updates about TalkWith.
- To comply with law, including tax, accounting and lawful requests from authorities.
We do not sell or rent personal data, and we do not use it for advertising or to build profiles for third parties.
5. Consent and legal grounds
We process your personal data on the basis of the consent you give when you create an account and use the features described here, and for the legitimate uses permitted by Section 7 of the Digital Personal Data Protection Act, 2023, such as complying with law, responding to legal orders and preventing fraud.
You can withdraw consent at any time by deleting your account (see Your rights). Withdrawal does not affect processing already carried out, and we may need to keep some records where the law requires it.
6. Conversations, moderation and staff access
- Calls are never recorded. Voice and video travel over encrypted connections between you, our real-time media provider and the other person.
- Private chats are stored so that both people can see their history. They are not read by automated systems. Authorised TalkWith staff may review a conversation only to investigate a report, resolve a billing dispute, enforce our policies or comply with law, and every such access is logged.
- Live-session chat is public to everyone in the session. It is checked automatically by an AI safety model hosted by our cloud provider, so that harmful messages can be hidden and serious violations can end a session. Live chat is not stored after the session, except messages flagged for human review.
- Your phone number is never shown to partners or other users. Partners see only your display name, photo and what you choose to share in conversation.
8. Where your data is stored
Our main database is hosted in Singapore, and our cloud provider serves the Service from data centres around the world, so your data may be processed outside India. Such transfers are made as permitted under Section 16 of the Digital Personal Data Protection Act, 2023, and our providers are bound to protect the data to the standard described in this policy.
9. How long we keep it
| Data | Kept for |
|---|---|
| Account and profile | While your account is active. After you delete your account it is anonymised 30 days later (see below). |
| Wallet, payment, gift, payout, TDS and partner KYC records | 8 years after the transaction or the end of the partner relationship, as required by Indian tax and accounting law. |
| Detailed call event logs | 180 days. |
| Live-session viewing records | 90 days. |
| Live-session chat | Not stored after the session, except messages flagged for review. |
| Chats and call history | While either participant’s account is active. |
| Reports, support tickets and security records | As long as needed to resolve them, protect users and meet legal obligations. |
When you delete your account
- You are signed out everywhere and your account is deactivated straight away.
- For 30 days, signing in again with the same number restores it.
- After 30 days your name, photo, bio, gender, date of birth, email, Google link and interests are erased, your devices are removed, and your phone number is released. A partner profile is removed from the app.
- Messages you already sent remain in the other person’s conversation history, shown as from a “Deleted user”, so their record stays intact. Financial and KYC records are kept for the period above.
Full steps are on our account deletion page.
10. How we protect it
- All traffic between the apps and our servers is encrypted in transit (TLS).
- Data is encrypted at rest by our hosting and database providers.
- Sign-in tokens are short-lived and stored only in hashed form; IP addresses are hashed.
- Partner identity documents are kept in a separate private store that only authorised reviewers can open, and every view is logged.
- Staff access is limited to what their role needs and is recorded in an audit log.
- Payments are handled by an RBI-authorised gateway; we never see your card or UPI credentials.
11. Your rights
Under the Digital Personal Data Protection Act, 2023 you have the right to:
- Access a summary of the personal data we hold about you and how it is used.
- Correct and update it. Most profile details can be edited in the app.
- Erase it, by deleting your account in the app or as described on our account deletion page.
- Withdraw consent at any time.
- Nominate someone to exercise your rights if you die or become incapacitated.
- Grievance redressal: complain to us, and if unsatisfied, to the Data Protection Board of India.
To use any of these rights, write to privacy@talkwithapp.com from the email linked to your account, or through Help and support in the app. We may ask you to verify your identity. We respond within 30 days.
Marketing. You can turn off offers and updates at any time in the app under Settings → Notifications. Service messages about your account, payments and safety can’t be turned off.
12. Age limit
TalkWith is only for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that a user is under 18, we close the account and delete its data except where the law requires us to keep it. If you believe a minor is using TalkWith, report it in the app or write to safety@talkwithapp.com. Our Child Safety Standards explain how we act on such reports.
13. This website
talkwithapp.com does not use cookies for tracking, analytics or advertising. Our hosting provider processes technical data such as IP addresses and browser type to deliver the site and protect it from attacks. Shared partner profile pages show only information the partner has made public in the app.
14. Changes to this policy
We may update this policy as the Service changes or the law requires. The date at the top shows the latest version. If a change materially affects how we use your personal data, we will tell you in the app before it takes effect.
15. Grievance Officer and contact
For any question, complaint or request about your personal data, contact our Grievance Officer, appointed under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:
- Grievance Officer, Jagdamba Associates
- C Block, Time Square Building, 208, 2nd Floor, Near Fatehgunj Petrol Pump, Fatehgunj, Vadodara, Gujarat 390002, India
- Email: grievance@talkwithapp.com (privacy requests: privacy@talkwithapp.com)
- Phone: +91 97371 75300 (Monday to Saturday, 10:00 am – 7:00 pm IST)
We acknowledge complaints within 24 hours and resolve them within 15 days. See Grievance Redressal for the full process.
Contact us
TalkWith is operated by Jagdamba Associates.
C Block, Time Square Building, 208, 2nd Floor
Near Fatehgunj Petrol Pump, Fatehgunj
Vadodara, Gujarat 390002, India
Monday to Saturday, 10:00 am – 7:00 pm IST