Grievance Redressal

1. Grievance Officer

• Grievance Officer, TalkWith Pvt Ltd
• Vadodara (Baroda), Gujarat, India
• Email: grievance@talkwithapp.com
• Phone: +91 76230 03033 or +91 76230 00338
• Hours: Monday to Saturday, 10:00 am – 7:00 pm IST

2. Start with support

Most questions about payments, sessions or your account are fastest to solve through Help and support in the app, at support@talkwithapp.com or on customer care, +91 76230 03033 or +91 76230 00338. If you are not satisfied with the answer, or your complaint is about content, safety or your personal data, write to the Grievance Officer directly.

3. How to file a grievance

Email grievance@talkwithapp.com or write to the address above, including:

• your name and the mobile number registered with TalkWith;
• what the complaint is about, with dates and, where relevant, the partner’s or user’s display name, the session or payment reference;
• any screenshots or documents that help; and
• what outcome you are looking for.

Complaints can be made in English or Hindi.

4. Timelines

5. If you are not satisfied

• Decisions about content or account actions can be appealed to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision, at gac.gov.in.
• Complaints about personal data can be taken to the Data Protection Board of India once our process is complete.
• Consumer complaints can be raised with the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

6. Requests from authorities

Law enforcement and government agencies can send lawful requests to grievance@talkwithapp.com or the address above. See also our Child Safety Standards and Privacy Policy.