Grievance Redressal

1. Grievance Officer

• Grievance Officer, Jagdamba Associates
• C Block, Time Square Building, 208, 2nd Floor, Near Fatehgunj Petrol Pump, Fatehgunj, Vadodara, Gujarat 390002, India
• Email: grievance@talkwithapp.com
• Phone: +91 97371 75300
• Hours: Monday to Saturday, 10:00 am – 7:00 pm IST

2. Start with support

Most questions about payments, sessions or your account are fastest to solve through Help and support in the app or at support@talkwithapp.com. If you are not satisfied with the answer, or your complaint is about content, safety or your personal data, write to the Grievance Officer directly.

3. How to file a grievance

Email grievance@talkwithapp.com or write to the address above, including:

• your name and the mobile number registered with TalkWith;
• what the complaint is about, with dates and, where relevant, the partner’s or user’s display name, the session or payment reference;
• any screenshots or documents that help; and
• what outcome you are looking for.

Complaints can be made in English or Hindi.

4. Timelines

5. If you are not satisfied

• Decisions about content or account actions can be appealed to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision, at gac.gov.in.
• Complaints about personal data can be taken to the Data Protection Board of India once our process is complete.
• Consumer complaints can be raised with the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

6. Requests from authorities

Law enforcement and government agencies can send lawful requests to grievance@talkwithapp.com or the address above. See also our Child Safety Standards and Privacy Policy.